Privacy Policy
1. Introduction
Enlightened Hospital (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://enlightenedbd.com/.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, submit an enquiry, or request information about our services.
Because we provide mental health and related healthcare services, we understand that information about your health and personal circumstances can be particularly sensitive. We handle such information with care and use it only for appropriate purposes described in this policy or as otherwise permitted or required by applicable law.
By using our website, you acknowledge this Privacy Policy. Where consent is required for a particular activity, we will seek it as appropriate.
2. Information We May Collect
The information we collect depends on how you interact with our website and services.
2.1 Personal Information
When you contact us or submit an enquiry, we may collect information such as:
Your name
Phone number
Email address
The subject and contents of your message
Your preferred method of contact
Information you choose to provide when asking about appointments or our services
Please provide only the information necessary for your enquiry.
2.2 Health-Related Information
If you voluntarily include information about your mental health, medical history, treatment needs, or personal circumstances in a message or enquiry, we may receive that information.
We ask that you avoid submitting detailed medical records, identity documents, or other highly sensitive information through a general website contact form unless we have specifically requested it through an appropriate channel.
Information submitted through a general website form should not be assumed to be a complete or secure medical record or to create a doctor-patient relationship.
2.3 Technical and Usage Information
When you visit our website, certain technical information may be collected automatically by our website hosting provider or other website technologies. Depending on the services in use, this may include:
IP address
Browser type and version
Device and operating system information
Pages visited and approximate visit times
Referring website or source
Website performance, diagnostic, and security information
We use such information, where applicable, to maintain website functionality, understand website usage, and help protect our website against misuse.
2.4 Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential website functions, remember preferences, measure website performance, or understand how visitors interact with our content.
The types of cookies used depend on the tools and services enabled on the website. You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.
3. How We Use Your Information
We may use personal information for the following purposes:
To respond to questions, messages, and service enquiries
To communicate with you about appointments or requested services
To provide information about our healthcare services and facilities
To coordinate follow-up communication when appropriate
To maintain, operate, and improve our website
To monitor website performance and resolve technical problems
To help protect our website, visitors, and systems against fraud, misuse, and security threats
To comply with applicable legal and regulatory obligations
To establish, exercise, or defend legal claims where necessary
We will not use your personal information for purposes that are incompatible with the purposes described in this policy unless we have an appropriate legal basis to do so.
4. How We Handle Sensitive Health Information
We recognize that mental health and medical information require particular care.
We encourage visitors to share only the information necessary to make an enquiry through the website. Where health-related information is provided, we will handle it for appropriate purposes, such as responding to the enquiry, coordinating requested care, or meeting applicable legal obligations.
Access to sensitive information should be limited to people who need it for legitimate work-related purposes. Any additional safeguards, retention arrangements, or consent procedures will depend on the systems and processes used by the hospital.
Please remember that ordinary email, website forms, and messaging applications may not provide the same protections as a dedicated healthcare communication system. Do not use the website for emergencies or send information through a channel unless it is suitable for that purpose.
5. How We Share Information
We do not sell your personal information.
We may share personal information in limited circumstances, including:
Authorized hospital personnel: With relevant staff who need the information to respond to your enquiry or coordinate requested services.
Service providers: With website hosting, maintenance, security, communication, analytics, or other service providers where they are used to operate our website or support our services.
Professional advisers: With legal, accounting, or other professional advisers when reasonably necessary.
Legal and regulatory authorities: When disclosure is required by applicable law, a valid legal process, or a lawful request.
Protection of rights and safety: When reasonably necessary to protect the rights, safety, property, or security of the hospital, visitors, patients, or others, subject to applicable law.
Where third parties process personal information on our behalf, their access should be limited to what is necessary for their assigned services. Third parties may also process information under their own privacy policies when you use their independent services.
6. Phone Calls and WhatsApp Communication
You may contact Enlightened Hospital by phone or WhatsApp using the contact details provided on our website.
If you contact us through these channels, we may receive your phone number, profile information made available by the platform, and the contents of your messages or communications.
WhatsApp and telecommunications services are operated by third parties and are subject to their own terms and privacy policies. Information shared through these services may be processed by the relevant provider under its applicable practices.
Please avoid sending detailed medical records or highly sensitive health information through ordinary messaging channels unless an appropriate method has been confirmed with the hospital.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, maps, social media platforms, or other online services.
When you follow an external link or interact with an embedded third-party service, that provider may collect information about you according to its own privacy policy and settings. We do not control the privacy practices of independent third-party websites.
We encourage you to review the relevant provider’s privacy policy before sharing personal information with it.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, coordinating services, maintaining appropriate records, resolving disputes, and meeting applicable legal or regulatory requirements.
The appropriate retention period depends on the type of information, the reason it was collected, and any legal obligations that apply. Healthcare records, where created and maintained, may be subject to different retention requirements from ordinary website enquiries.
When information is no longer required, we will take appropriate steps to delete it, securely dispose of it, or otherwise handle it in accordance with applicable requirements and our operational procedures.
9. Data Security
We take reasonable steps appropriate to our operations to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, internet transmission, email service, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security for information transmitted to or through our website.
You should avoid sharing passwords, payment details, identity documents, or unnecessary medical information through general enquiry channels.
10. Your Privacy Rights and Choices
Subject to applicable law and any relevant limitations, you may contact us to:
Ask whether we hold personal information about you
Request access to personal information you have provided
Request correction of inaccurate or incomplete information
Request deletion of information where deletion is legally and operationally appropriate
Withdraw consent where processing is based on consent and withdrawal is available
Ask questions or raise concerns about how your information is handled
Some information may need to be retained to meet legal obligations, maintain required healthcare records, resolve disputes, or protect legitimate interests. We may need to verify your identity before acting on a request.
To make a privacy-related request, please use the contact details in the section below.
11. Children’s Privacy
Our website is not intended to encourage children to disclose personal information unnecessarily. Where information about a child or minor is submitted in connection with healthcare enquiries, we will handle it in accordance with applicable law and relevant consent or guardianship requirements.
Parents or legal guardians who have questions about information submitted on behalf of a child may contact us using the details below.
12. International Data Processing
Some website hosting, communication, analytics, or other service providers may process information on servers located outside Bangladesh.
Where such processing occurs, the handling of information may be subject to the provider’s systems and applicable legal requirements. We will take appropriate steps, where required, to address applicable obligations concerning the processing or transfer of personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, information-handling practices, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically to stay informed about how we handle personal information.
14. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or how your personal information is handled, please contact Enlightened Hospital.
Enlightened Hospital
Address: 1/1/Ga, Ring Rd, Dhaka 1207, Bangladesh
Phone: +880 1329-800946
WhatsApp: +880 1329-800947
Email: ashraf37khan@gmail.com
Website: https://enlightenedbd.com/
Please include “Privacy Policy Enquiry” in the subject line of your email so that your request can be identified appropriately.
We will review privacy-related enquiries and respond as reasonably practicable, subject to applicable law and the information needed to verify your request.